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Set virtual displays for a team#

The Virtual Displays settings in a Connect Configuration control virtual displays on team computers. Team administrators edit them from Connect Settings in the Teams dashboard to enforce a consistent display configuration or to prevent users from creating virtual displays. For example:

  • Lock every session on a review station to an exact resolution and refresh rate.
  • Offer a standard set of office monitor resolutions, so each user receives the closest match to their screens.
  • Keep virtual displays on a render computer after users disconnect, or remove them on every disconnect.

Applies to#

  • Jump Desktop for Teams Enterprise plan.
  • Team administrators.
  • Hosts running Jump Desktop Connect 10 or later on Windows (x64, including Windows Server), macOS, or Linux Alpha. See Requirements.

Open the virtual display settings#

  1. In the Teams dashboard, open your team. Under Tasks, click Connect Settings.
  2. Click New Configuration, or click Edit configuration next to an existing one.
  3. Scroll to the Virtual Displays group.

For how configurations work in general, see Configure computers with Connect Configurations.

Allow Virtual Displays#

Allow Virtual Displays is on by default. To prevent users from creating virtual displays on the computers assigned the configuration, clear it. When it is off:

  • Jump Desktop does not offer virtual displays for those computers, and Connect refuses requests to create them.
  • Virtual displays already in use are removed when the computer receives the configuration.
  • Fixed Virtual Displays are ignored.

Fixed virtual displays#

Fixed Virtual Displays is a configuration setting defining the virtual displays that appear on the host when someone connects, and the resolutions each display offers. When a display has several resolutions, the resolution closest to the user's monitors is used. When a display has a single resolution, every session uses that exact size and refresh rate.

  1. Next to Fixed Virtual Displays, click Configure.
  2. In Fixed Virtual Display Configuration, click Add Display for each virtual display you want, up to 4.
  3. To edit a display's resolutions, click the display.
    • Include Common Resolutions (on by default) offers standard resolutions such as 1080p and 4K.
    • To add a custom resolution, under Custom Resolutions, click Add. Pick a preset (1080p, 1440p, 4K UHD, 5K, 6K, or UltraWide) or enter Width, Height, and Hz, then click Add.
    • To lock an exact size, turn off Include Common Resolutions and add a single custom resolution.
  4. Click Save Changes.
  5. Repeat for each display. To remove a display, click its delete icon.
  6. Click Apply & Save All. The setting now shows the number of displays, for example 2 Displays.
  7. Click Save to save the configuration.

Custom resolutions accept whole numbers up to 16000×16000 and 500 Hz. If you turn off Include Common Resolutions and add no custom resolutions, the display uses 1920×1080 at 60 Hz.

Message Meaning
Please enter valid positive numbers. A value is missing, zero, or negative.
Maximum resolution is 16000×16000. Width or height is above 16000.
Maximum refresh rate is 500 Hz. Hz is above 500.
This resolution already exists. The display already has that custom resolution.

How fixed virtual displays behave:

  • Connect creates fixed virtual displays when someone connects, not when the computer starts. If someone is already connected when the computer receives the configuration, Connect applies them right away.
  • While fixed virtual displays are set, they replace the virtual displays users choose in Jump Desktop, and users cannot create or change virtual displays on that computer.
  • When all users disconnect, fixed virtual displays are removed, unless Persistent is Always Enabled.
  • Removing fixed virtual displays from the configuration removes them from the computer.

Persistent#

Persistent is a configuration setting controlling whether virtual displays persist on the host after users disconnect. For how kept displays behave, see Keep virtual displays after you disconnect.

Value Effect
Client Controlled (default) Each user decides with Keep After Disconnect in Jump Desktop. Fixed virtual displays are removed when all users disconnect.
Always Enabled Virtual displays, including fixed virtual displays, persist after users disconnect. Users cannot change Keep After Disconnect in Jump Desktop.
Always Disabled Virtual displays are removed when the user who created them disconnects. Users cannot change Keep After Disconnect in Jump Desktop.

Persistent does not create virtual displays; it only determines whether existing virtual displays persist.

Assign the configuration#

Assign the configuration to computers or Access Groups. See Assign a configuration.

Result#

  • Online computers receive the configuration within about 20 seconds.
  • With Fixed Virtual Displays set, connect to one of the computers. In Jump Desktop's Display menu, the host's displays are marked Virtual and use the resolutions you set.

Limitations#

  • Intel Mac hosts support up to 3 virtual displays.
  • Screen sharing connections, such as Ask to Share Screen, do not use virtual displays.