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Add and manage computers#

Add computers to your team from Add Computers in the Teams dashboard, then rename or remove them from Computers. After a computer joins the team, administrators control who can connect to it. For example, run an installer on new office computers, or move computers configured with your personal account into the team.

Applies to#

  • Any Jump Desktop for Teams plan. The number of computers is unlimited.
  • Team administrators.
  • Installer downloads for Windows (EXE and MSI) and macOS (PKG). For Linux Alpha, the Teams dashboard provides no download; pass a pre-configured installer's Connect Code to the install script.
  • A computer can belong to only one team.

Choose a method#

Method Use it when
Pre-configured installer Installing Connect on new computers, including mass deployment.
Connect Code Connect is already installed.
Sign in as an administrator You are at the computer and can sign in.
Attributed installer Someone else adds a computer, and you want a record of who added it.
Personal account migration Your computers are linked to your personal Jump Desktop account.

Create a pre-configured installer#

A pre-configured installer is a Jump Desktop Connect installer that adds the computer to your team when it runs, with no sign-in required.

  1. In the Teams dashboard, open your team and click Add Computers.
  2. Click New Installer.
  3. Enter a Name.
  4. Under Remote Access Permissions, click Add Permissions and choose the Access Groups and users who can connect to computers added with this installer.
  5. Optional: under Connect Configuration, select a Connect Configuration for those computers.
  6. Click Create.

The installer's details open. Click Windows (EXE), Windows (MSI), or Mac OS (PKG) to copy its download link. To view the links and Connect Code later, click the installer under Pre-configured installers.

Warning

Installer links are public: anyone with a link can add a computer to your team. If the installer has no remote access permissions, no one can connect to its computers until you grant access.

When deploying to many computers, do not rename the downloaded file. For deployment steps, see Deploy Connect to many computers.

Add a computer that already has Connect#

On the computer, use one of the following methods:

  • Connect Code: Copy the Connect Code under the installer's name in Add Computers and enter it in Connect. The installer's remote access permissions and Connect Configuration apply to the computer. For details, see Add a computer with a Connect Code.
  • Sign in: In Connect, click Add a remote access user. In the browser, choose Myself or someone on my team and sign in. Under Your Team, select the team, choose who will have remote access, and click Add To team name. Only teams where you are an administrator are listed.

Create an attributed installer#

An attributed installer is a team installer that records who added each computer in Activity Logs. The person adding the computer signs in with any Jump Desktop account. Because a sign-in is required, an attributed installer cannot be used for unattended mass deployment.

  1. In Add Computers, click the more menu (⋮) and choose New Attributed Installer.
  2. Enter a Name, add Remote Access Permissions, and optionally select a Connect Configuration.
  3. Click Create.
  4. Send the person the installer's Connect Code.

On the computer, the person:

  1. Installs Jump Desktop Connect from jumpdesktop.com/go and opens it. See Install and uninstall Jump Desktop Connect.
  2. Clicks Add a remote access user, then Give remote access to someone else.
  3. Enters the Connect Code and signs in.

Move your personal computers into the team#

A personal account migration replaces your personal account with the team's account in Connect on each of your computers.

  1. In Add Computers, click the more menu (⋮) and choose Migrate personal computers.
  2. Under Remote Access Permissions, choose who can connect to the migrated computers. You are added by default.
  3. Click Create Migration, then click Create Migration again to confirm.

Online computers migrate right away; offline computers migrate when they next come online. To stop a migration, click its delete icon under Personal Account Migrations.

To return the computers to your personal account, delete the team and select Migrate computers to my personal account.

View computer details#

Click Computers, then click a computer. The computer details show its Status, IP Address, Last Online, Connect settings, Connect version, Machine ID, Machine Hostname, and Diagnostic Logs, plus Remote Access and Connection History.

To change who can connect, see Control access with Access Groups. To label a computer or add a note, see Organize with tags and custom fields.

See who is connected#

The dashboard shows who is connected to each computer, so you can identify a busy machine, or the person on it, without opening every computer in turn. This is available for computers you can connect to yourself, and only if your team's plan includes active connections.

  • Across the team: on the team overview, Current Active Connections lists the computers with someone on them and the people connected to each.
  • In the computer list: in Computers, show the Connected Users column.

Both show up to five people as avatars and collapse the rest into a +N avatar. Hover over the avatars for the full list, with each person's name and email address, a copy control for each one, and Copy all. A CSV export of Computers carries every connected person; for a computer you cannot connect to, the column exports Not available.

To end a session from here, see End active sessions.

Get diagnostic logs from a computer#

When a computer has a problem, retrieve its Connect logs from the Teams dashboard without physical access to the computer. This requires the Admin role (not Admin (Read-Only)) on Jump Desktop for Teams Pro or Enterprise. The computer must be online and running Jump Desktop Connect 10.11.15 or later.

  1. In the computer's details, under Diagnostic Logs, click Request bundle. Diagnostic Logs shows Generating… while the computer uploads its logs.
  2. Click Download to save the bundle as a zip file.

The bundle is retained for a limited time, shown as expires in. To retrieve new logs, click the refresh icon, or click Request again after the bundle expires. If generation fails, click Retry. To request logs from a script, use jump-cli team devices logs Beta.

Rename a computer#

In the computer's details, click the edit icon next to its name, enter the new name, and click Rename.

Remove a computer#

No one on the team can connect to a removed computer. Its connection history is deleted, so export any logs you need first.

  • One computer: In its details, click the more menu (⋮), choose Delete, and confirm.
  • Multiple computers: In Computers, select them, click Actions, choose Remove computer, and confirm.

Revoke an installer#

In Add Computers, click the delete icon next to the installer and confirm. Existing copies of the installer and its Connect Code stop working; computers already added remain in the team.