Troubleshooting¶

Start from the problem you see, run safe checks, and find the fix.

• Computer shows as offline: find out why a remote computer is offline and bring it back online.
• Slow or laggy sessions: use connection statistics to find why a session is choppy, blurry, or laggy, and fix it.
• Shortcuts go to the wrong computer or send the wrong keys: Alt+Tab, Cmd+Tab, Cmd+C, Cmd+W, and similar shortcuts on Windows and Mac.

For other problems, see the Jump Desktop Support center.