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Activity Logs and Connection Logs#

The Teams dashboard keeps two logs for each team. Activity Logs record changes to the team, such as changes to users, computers, settings, and billing. Connection Logs record connections to the team's computers: the connecting user, the source IP address, and whether sign-in succeeded. Use them to troubleshoot a user's access, to review who connected to a computer during a support call, or to maintain an audit trail for security reviews.

Applies to#

  • Team members with the Admin or Admin (Read-Only) role. Members with the User role cannot view logs. See Team roles and remote access.
  • Jump Desktop for Teams Pro or Enterprise plan.

What each log records#

Activity Logs#

Each row shows the Time (in your browser's time zone) and the Event. Events include:

  • User additions, removals, and sign-ins; invite creation; and role and remote access changes.
  • Computer additions and removals, and changes to computer and Access Group membership.
  • Installer creation, and Connect Configuration creation, updates, and deletions.
  • Team settings changes, 2-factor authentication resets, and SSO company name changes.
  • SCIM provisioning events, including a confirmed account that already existed and so was not added to the team, and a user skipped for a group because they are not a team member.
  • Trial and billing events, such as trial expiration, past-due payments, and subscription cancellations.

To view the full event details, click the arrow at the start of a row.

Connection Logs#

Connection Logs combine the connection history of every computer in the team. Each row shows:

Column Shows
Time When the event occurred, in your browser's time zone.
Computer The computer on which the event occurred.
Type Incoming Connection Request, Connection Established, Login Succeed, Login Failed, Screen Sharing Started, Screen Sharing Refused, or Connection Closed.
Connection ID Links the events belonging to a single connection.
Remote User The connecting user's email address and IP address.

To view the full event details, click the arrow at the start of a row.

Each computer's page also shows that computer's connection history: click Computers, click the computer, and scroll to Connection History.

To record a computer's connections in Connection Logs, keep the Cloud Connection History Connect setting on (the default). On the Jump Desktop for Teams Enterprise plan, administrators configure this setting in Connect Configurations. See Security best practices.

View and filter logs#

  1. In the Teams dashboard, open your team.
  2. Under Admin, click Activity Logs or Connection Logs.
  3. To filter the log, click the filter icon, then choose:
    • Date Range: select Last week, Last month, Last 3 months, or Custom with a Start Date and End date, then click Apply.
    • Computers (Connection Logs only): select computers, then click Apply.
  4. To change the sort order, click the Time column heading. To display more rows, change the rows per page (up to 1,000).

To remove a filter, click the x on its chip above the table.

Export logs#

  1. Open the log, and set the filters and rows per page you need.
  2. Click Export, then Download CSV or Download JSON.

The export contains the rows on the current page. To export a longer period, page through the log and export each page, or use the REST API: see Read activity, connection history, and billing events.

Warning

Removing a computer from the team deletes its connection history. Export the logs you need before you remove the computer. See Remove a computer.

Check that it worked#

  • The log lists events for the selected date range, newest first by default.
  • The downloaded file name starts with your team name and the log name.