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Use a proxy server#

Configure a proxy when a computer can reach Jump's cloud service only through a proxy server. Jump Desktop Connect and Jump Desktop for Windows and macOS support HTTPS and SOCKS5 proxies. The HTTPS type refers to an HTTP proxy that supports the CONNECT method, for example proxy.example.com:8080.

Applies to#

  • Hosts running Jump Desktop Connect on Windows, macOS, or Linux Alpha.
  • Jump Desktop on Windows and macOS.

Set a proxy in Connect#

With the default type (Auto), Connect uses the proxy it detects in the host's system settings, including for its connection to Jump's cloud service and for Fluid sessions (Connect 10.15.28 or later). Set the type explicitly when the host needs a proxy that is not in its system settings.

  1. Open Jump Desktop Connect, click Settings (gear), then click Network.
  2. Under Proxy Settings, set Type to HTTPS or SOCKS5.
  3. Enter the Address as address:port. Username and Password are optional.
  4. Click Apply.

To disable the proxy, choose None and click Apply. Use Defaults restores Auto immediately and clears the saved username and password.

Set a proxy in Jump Desktop#

The proxy setting applies only to connections to hosts configured with Jump Desktop Connect, not to manual connections.

  1. Click File > Settings, then click Network.
  2. Under Proxy Settings, set Type to HTTPS or SOCKS5.
  3. Enter the Address as address:port. Username and Password are optional.
  4. Click Apply.

To disable the proxy, choose None and click Apply.

  1. Open Jump Desktop settings and click Network.

  2. In Proxy URL, enter the proxy as a URL:

    https://username:password@proxy.example.com:8080
socks5://proxy.example.com:1080

    Use https:// or socks5:// and include the port. Username and password are optional.

Jump Desktop saves a valid URL after a few seconds. To disable the proxy, enter none or click Reset; Jump Desktop then connects to Jump's cloud service directly.

Limitations#

  • If Connect shows Settings are managed by your team's administrator, its proxy settings cannot be changed in the app.
  • If Connect repeatedly fails to sign in through the configured proxy, it also attempts to sign in without a proxy and, if it detected system proxy settings on the host, with those settings.
  • Jump Desktop for iOS and Android does not provide proxy settings.