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Add and manage users#

Invite people from the Teams dashboard so they can connect to the team's computers with their own Jump Desktop account. Send email invites to specific people, or share one public link when many people need to join at once. To add users without invites on a team that uses single sign-on, see Set up single sign-on, Provision users with SCIM, and Verify your domain.

Applies to#

  • Team administrators with the Admin role.

Invite users#

  1. In the Teams dashboard, open your team and click Add Users, then Invite Someone.

  2. Choose the invite type:

    Tab Use it to Enter
    Email Invite specific people. Each invite is sent by email and can be used once. One or more email addresses.
    Public Share one link that many people can use to join. An Invite name that identifies the link.

  3. Optional: under Remote Access Permissions, click Add Permissions and select the Access Groups and computers people receive when they join. If you skip this step, new users cannot connect to any computers until you grant them access.

  4. Click Create.

To share an invite link, click the invite, then Copy Invite Link. You cannot send an email invite to someone who is already a team member.

When SSO users are listed under Add Users, that card also has an Invite by Email button, which opens the same dialog on the Email tab without scrolling past the list. Without a listed SSO user the card is not shown; use Invite Someone.

What invitees see#

  1. The invitee opens the invite link and signs in to Jump Desktop or creates an account.
  2. In the Join A Team dialog, the invitee confirms that they recognize the team name and clicks Accept Invite.

An invite cannot be accepted in these cases:

  • The invite is an email invite, and the invitee is signed in with a different email address. The invitee must sign in with the invited address.
  • The team requires 2-factor authentication or single sign-on, and the invitee has not turned it on. The invitee turns it on in their account's Security dashboard, then reopens the invite link.
  • The team has reached its seat limit, and billing requires attention.

New members join with the User role. See Team roles and remote access.

Manage invites#

To view pending invites under Public Invite Links and Sent Invites, click Add Users.

  • To view an invite's link and the Access Groups and computers it grants, click the invite.
  • To revoke an invite, click Delete next to it. The link stops working.

Invites do not expire. Accepted email invites are removed from the list; public invites remain until deleted. There is no resend option: to remind someone, copy the invite link and send it to them.

View a user#

Click Users, then click a user. The user page shows:

  • Role, Remote Access, and, where applicable, 2-Factor Authentication, Single Sign On, and Managed by SCIM status.
  • Remote Access: the Access Groups and computers the user can connect to. To grant or revoke access, use the menu on this card to Add remote access or Remove remote access.
  • Where name is signed in (Jump Desktop for Teams Enterprise): the Jump Desktop apps the user is signed in to. Log the user out of any app you do not recognize.

To reset a user's 2-factor authentication (Enterprise plan), click the delete icon next to Enabled under 2-Factor Authentication, then click Remove. The user receives an email with a link to confirm the reset.

To change a user's role or turn remote access on or off, see Change a role or remote access.

Remove users#

  1. Click Users, then click the user. To remove several users, select them in the list instead.
  2. Open the menu and click Remove from team.
  3. Click Remove.

When you remove a user:

  • The user loses access to all of the team's computers.
  • The user's active sessions are disconnected.
  • The user is removed from the team's Access Groups.

The user's Jump Desktop account and other teams are not affected. To remove access temporarily, turn off remote access instead.

You cannot remove the team's last Admin or its last user with remote access turned on.