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Manage your Jump account#

Your Jump Desktop account is managed in the dashboard, where you can change the email that identifies you, turn on or reset 2-factor authentication, and delete the account. Use this page when you move to a new email address, want a second sign-in step to protect the account, or have lost your authenticator device.

Applies to#

  • Your own Jump Desktop account, managed in the dashboard. Home contains your profile; Security contains sign-in settings.

Change your email#

The account email identifies you in Jump Desktop apps. You can change it to the email of any sign-in method linked to your account.

  1. To use a Google or Apple address, link that account first: in Security, under Social Sign-In, click the Google or Apple button and sign in.
  2. Click Home, open the More (⋮) menu on your profile card, and click Change Email.
  3. Choose the email and click Change.

Turn on 2-factor authentication#

2-factor authentication requires a Jump Desktop password. If you sign in only with Google or Apple, click Set Your Password in Security first.

  1. In Security, click Activate 2-Factor Authentication.
  2. Scan the barcode with an authenticator app, or click Can't scan the code? to enter a key manually.
  3. Click Next, enter the 6-digit code, and click Verify.
  4. Save the backup codes with Download Backup Codes or Copy to Clipboard, then click Close. Each backup code signs you in once if you lose your authenticator.

To manage 2-factor authentication later, open the More (⋮) menu on the 2-Factor Authentication card:

  • View Recovery Codes
  • Get New Recovery Codes (your current codes stop working)
  • Deactivate 2-Factor Authentication

If a team you belong to requires 2-factor authentication, you cannot deactivate it yourself.

Reset 2-factor authentication after losing your device#

If you have a backup code and no team requires 2-factor authentication:

  1. Sign in to the dashboard. At the verification step, click Use Backup Codes and enter a code (it starts with jd-).
  2. In Security, open the More (⋮) menu on the 2-Factor Authentication card, click Deactivate 2-Factor Authentication, then click Turn Off.
  3. Turn on 2-factor authentication again with your new device.

If you have no backup codes, or a team requires 2-factor authentication:

  • Members of a team on the Jump Desktop for Teams Enterprise plan: ask a team administrator to reset 2-factor authentication. You receive an email with a link; open it and click Deactivate 2FA. See Add and manage users.
  • If you do not belong to a team on Jump Desktop for Teams: 2-factor authentication cannot be reset. Instead, the account must be deleted manually. To request deletion, contact Jump Desktop support.

Delete your account#

Warning

Deletion is immediate and cannot be undone. You lose access to all your computers.

  1. Leave or delete every team you belong to. An account that belongs to a team cannot be deleted.
  2. Click Home, open the More (⋮) menu on your profile card, and click Delete Account.
  3. Type your email address and click Delete Account.

You can later create a new account with the same email. Settings from the deleted account do not carry over, and a team administrator must add you back to any teams.