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Manage your Jump account

Manage your own Jump Desktop account in the dashboard: change the email that identifies you, turn on or reset 2-factor authentication, and delete the account. Use this page when you move to a new email address, want a second sign-in step to protect your account, or have lost your authenticator device.

Applies to

  • Your own Jump Desktop account, managed in the dashboard. Home holds your profile; Security holds sign-in settings.

Change your email

You can switch your account email, which identifies you in Jump Desktop apps, to the email of any sign-in method linked to your account.

  1. To use a Google or Apple address, first link that account: in Security, under Social Sign-In, click the Google or Apple button and sign in.
  2. Click Home, open the More (⋮) menu on your profile card, and click Change Email.
  3. Choose the email and click Change.

Turn on 2-factor authentication

You need a Jump Desktop password first. If you only sign in with Google or Apple, click Set Your Password in Security.

  1. In Security, click Activate 2-Factor Authentication.
  2. Scan the barcode with an authenticator app, or click Can't scan the code? to enter a key manually.
  3. Click Next, enter the 6-digit code, and click Verify.
  4. Save the backup codes with Download Backup Codes or Copy to Clipboard, then click Close. Each code signs you in once if you lose your authenticator.

To manage 2-factor authentication later, open the More (⋮) menu on the 2-Factor Authentication card:

  • View Recovery Codes
  • Get New Recovery Codes (your current codes stop working)
  • Deactivate 2-Factor Authentication

If a team you belong to requires 2-factor authentication, you can't deactivate it yourself.

Reset 2-factor authentication after losing your device

If you have a backup code and no team requires 2-factor authentication:

  1. Sign in to the dashboard. At the verification step, click Use Backup Codes and enter a code (it starts with jd-).
  2. In Security, open the More (⋮) menu on the 2-Factor Authentication card, click Deactivate 2-Factor Authentication, then Turn Off.
  3. Turn 2-factor authentication on again with your new device.

If you have no backup codes, or a team requires 2-factor authentication:

  • Teams Enterprise members: ask a team administrator to reset it. You get an email with a link; open it and click Deactivate 2FA. See Add and manage users.
  • Other accounts: Jump Desktop support can't reset 2-factor authentication for you.

Delete your account

Warning

Deletion is immediate and can't be undone. You lose access to all your computers.

  1. Leave or delete every team you belong to. You can't delete an account that's in a team.
  2. Click Home, open the More (⋮) menu on your profile card, and click Delete Account.
  3. Type your email address and click Delete Account.

You can create a new account with the same email later, but your settings start fresh and a team administrator must add you back to any teams.