Team roles and remote access#
Every member of a Jump Desktop for Teams team has a role and a remote access setting. Together, these settings separate team administration from connections to the team's computers, so your team pays only for members with remote access turned on. For example, assign Admin (Read-Only) to help-desk staff who need to view the team without changing it, or turn off remote access for an admin who never connects.
The two settings are independent:
- Role determines what the member can do in the Teams dashboard.
- Remote access determines whether the member can connect to the team's computers, and whether you pay for the member.
Roles#
| User | Admin (Read-Only) | Admin | |
|---|---|---|---|
| Connect to computers they have been granted access to | Yes | Yes | Yes |
| View users, computers, Access Groups, settings, logs, and billing | No | Yes | Yes |
| Change anything in the team | No | No | Yes |
- User: the role assigned to people who join by invite or single sign-on. A User sees only their own Access Groups and computers.
- Admin (Read-Only): suited to security, compliance, or help-desk staff who need visibility without making changes.
- Admin: manages users, roles, computers, Access Groups, Connect Configurations, security settings, and billing.
A role does not grant access to computers. Members with any role, including Admin, connect only to computers they have been granted access to, for example through Access Groups.
Roles apply per team: a person can be a User on one team and an Admin on another.
Remote access#
Remote access is on by default. When an Admin turns off remote access for a member:
- The member cannot connect to the team's computers, and the member's active sessions are disconnected.
- Your team is not billed for that member.
- The member's role does not change. An Admin with remote access turned off can still manage the team.
- The member's Access Group memberships are retained, so turning remote access back on restores their access.
Turn off remote access for admins who never connect or for members who are away. Turning remote access back on resumes billing; if the team is at its seat limit, resolve billing or turn off remote access for another member first.
A team must always keep at least one Admin and at least one member with remote access turned on.
Change a role or remote access#
An Admin performs these changes.
- In the Teams dashboard, open your team, click Users, and select the member.
- Click the More (⋮) menu next to the member's name.
- Choose one of the following:
- Change Role: select Admin, Admin (Read-Only), or User, then click Change role.
- Turn off remote access or Turn on remote access, then confirm.
To change several members simultaneously, select them in the Users table and use the same actions.