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Choose a connectivity option#

Connectivity options are the Jump Desktop for Teams settings that determine the path connections take to your team's hosts: through the Jump cloud and public relays, through your own relays, over a direct network path only, or with no Jump cloud at all. Jump Desktop for Teams offers four options, and all connections are encrypted end to end.

Start with cloud-managed, the default. It is the simplest option and works on any Teams plan with no additional configuration. Most small offices do not need on-premises relays, direct connections only, or Cloudless Fluid.

How it works#

Option How the connection is made Needs the Jump cloud Teams dashboard access control Plan
Cloud-managed (default) Direct if possible, otherwise through Jump's public relays Yes Yes Any Teams plan
Cloud-managed with on-premises relays Direct if possible, otherwise through your relays Yes Yes Enterprise
Direct connections only Direct network path only. No relays or NAT traversal. Yes Yes Enterprise
Cloudless Fluid The client connects to the host's IP address or host name No No Enterprise

To force cloud-managed connections through a relay, use Relay Connections Only. See Force connections through a relay.

Cloud-managed (default)#

The Jump cloud authorizes the user and establishes the connection. Jump attempts a direct peer-to-peer connection first and falls back to public relays when the network blocks a direct connection. If the host reaches the internet only through a proxy, see Use a proxy server.

Cloud-managed with on-premises relays#

Connect uses your relay servers instead of Jump's public relays. Relays only carry connection traffic and cannot decrypt it. Sign-in, access control, and connection setup still go through the Jump cloud. You operate and secure the relays.

Direct connections only#

Connections fail unless the two devices have a direct network path. Use this option to require a VPN or a shared LAN; you provide the VPN. To combine it with Relay Connections Only, see Force connections through a relay.

Cloudless Fluid#

Users connect to the host's IP address or host name and sign in with a local account on the host. The Jump cloud does not establish or authorize the connection, so Teams dashboard access controls do not apply. You manage firewalls (ports) and stable addresses. The Jump Desktop app must be signed in to an account on the Jump Desktop for Teams Enterprise plan.

Choosing an option#

  • Cloud-managed: the simplest setup.
  • On-premises relays: relayed traffic must run through servers you control.
  • Direct connections only: users must be on your VPN or LAN to connect.
  • Cloudless Fluid: hosts must accept connections without the Jump cloud in the path, and you can manage network security and host addresses yourself.

You can combine Cloudless Fluid with cloud connections, or turn off Allow Cloud Connections so that the host accepts only manual IP connections.