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Install Jump Desktop#

Jump Desktop is the client app you install on the device you connect from. The host (the computer you connect to) requires Jump Desktop Connect.

Install and sign in#

Sign in with the same Jump Desktop account you used to configure Connect; your computers then appear in the app.

  1. Download and install Jump Desktop for Windows.
  2. Open Jump Desktop and choose File > Sign In....

Requires 64-bit Windows 10 or later.

  1. Get Jump Desktop from one of these sources:
  2. Open Jump Desktop and choose File > Sign In....

Requires macOS 11 or later.

The Mac App Store version is a one-time purchase. The direct download is a free trial that unlocks when you import a purchased license file or sign in to a Jump Desktop for Teams account. In both versions, more than one virtual display and redirection of USB devices other than game controllers require the Jump Desktop for Teams Enterprise plan. A Steam Controller also requires the Enterprise plan.

Member of a Jump Desktop for Teams team? Use the direct download, not the Mac App Store, and sign in to your team account. Your team's subscription includes the Mac license. See App purchases and Jump Desktop for Teams.

Connect from a web browser. See Connect from a web browser.

  1. Install Jump Desktop from the App Store. One app runs on both iPhone and iPad.
  2. Open Jump Desktop and tap Automatic Setup. If your computer list is not empty, tap the settings icon at the top left, then tap Sign In.

Requires iOS or iPadOS 16 or later.

Jump Desktop for Android Beta is available for anyone to install.

  1. Install Jump Desktop from Google Play.
  2. Open Jump Desktop and tap Sign In.

Requires Android 10 or later.

Sign in with a QR code#

On Windows and Mac, you can complete sign-in on your phone instead of in the web browser on your computer:

  1. In the Jump Desktop sign-in window, click Show QR Code.
  2. Scan the code with your phone's camera.
  3. Sign in to your Jump Desktop account on your phone.

The sign-in window closes after you sign in.

Remove your access to a host#

On Windows and Mac, Remove My Access removes your account from a host you no longer use. The host no longer appears in your computer list, and your account can no longer connect to it.

Note

Remove My Access does not work on a host joined to a team. To remove your access to a team computer, ask a team administrator to remove you.

  1. In the computer list, right-click the host, then choose Remove My Access.
  2. Click Remove to confirm.

The host must be online and running a recent version of Jump Desktop Connect. Otherwise, Jump Desktop asks you to try again when the host is online, or to update Connect. Removing your access also ends any session your account has open on that host; other users are not affected. To restore access, add your account in Connect on that host again.