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Change team ownership#

A team has no single owner: every member with the Admin role has full control of the team, and a team can have several Admins. To transfer a team, for example when the person who set up the team leaves or changes roles, assign the Admin role to the new person, then demote or remove the previous Admin.

Applies to#

  • Team administrators with the Admin role. Members with the Admin (Read-Only) role cannot change roles.

Steps#

  1. If the new owner is not yet a team member, invite them. See Add and manage users.
  2. In the Teams dashboard, open your team, click Users, and click the new owner.
  3. Click the More (⋮) menu, then Change Role.
  4. Select Admin and click Change role.
  5. Sign in as the new Admin, and open the previous Admin's user page.
  6. Click More (⋮), then choose one of the following:
    • Change Role to assign the User or Admin (Read-Only) role, or
    • Remove from team to remove the previous Admin from the team.

Alternatively, the previous Admin can leave the team: on their own user page, click More (⋮), then Leave team.

Result#

The new Admin has full control of the team. The previous Admin loses admin access if demoted, or all computer access if removed.

Update billing#

The subscription remains with the team. However, invoices continue to go to the email address used at checkout, and the payment method does not change. On the Billing page, the new Admin can:

  • Click Update Billing to change the payment method.
  • Where available, use Manage Invoice Recipients to send invoices to additional addresses.

Limitations#

  • A team must keep at least one Admin. Demoting or removing the last Admin fails with the error "Team requires at least one active administrator".